Revolutionize Your Business with Service Automation
At BOUN Consulting, we deliver customer-centric solutions that help provide exceptional customer experiences, support and engagement to your customers, enhancing customer satisfaction and streamlining service operations.
Get empowered to deliver top-notch customer service, build lasting relationships, and drive overall business success. We are here to help!
Case Management
Efficiently manage and track customer service cases. Assign, escalate, and prioritize cases based on business rules.
Knowledge Base
Create a centralized repository of information for self-service. Empower customers and agents with easy access to articles and FAQs.
Omni-Channel Support
Manage customer inquiries from various channels (email, phone, chat, social media) in a single unified interface. Route and prioritize work based on agent availability and skills.
Telephony Integration
Integrate with telephony systems to manage customer interactions via phone. Automatically log and track calls within the Salesforce platform.
Field Service Management
Schedule and dispatch field service agents efficiently. Optimize field service operations with real-time updates and tracking
Escalation & SLA Management
Set service level agreements (SLAs) and automate escalation processes. Ensure timely resolution of customer issues.
AI-Powered Service
Leverage artificial intelligence for intelligent case routing and prioritization. Implement chatbots for automated customer interactions and issue resolution.
Service Analytics & Reporting
Gain insights into service performance through customizable reports and dashboards. Monitor key metrics such as case resolution times and customer satisfaction.
Customer Communities
Build online communities to connect customers, partners, and employees. Foster collaboration, discussion, and self-service within the community.
Our Brand Solutions
Ready to elevate your game? We’re here to help! Send us a message and one of our consultants will be in touch shortly.
